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We will do our best to answer any questions you may have
Placing an order?
What payment methods do you accept?
You can place an order using a valid credit or debit card (VISA, Mastercard or American Express) The applicable amount will be reserved on your card but will not be debited until the goods are dispatched.
Is my payment information safe?
How are products delivered?
Our products are securely packaged and checked prior to dispatch. They are delivered within 1-3 business days via courier service. agrisile.com practices high standards and diligence in accepting and processing orders and will endeavour to deliver your order to an address within the UK in the most timely manner possible and in the order in which they were placed. It is our aim to deliver within 1 to 3 business days following confirmation of an order, unless otherwise agreed.
How much does delivery cost?
Our standard UK delivery charge (excluding Scottish Highlands and Islands, and Northern Ireland) is a 1-3 business day service of £15 on couriered orders under 25kg. For orders over 25kg up to a value of £499 the delivery charge is £60. For orders over £500 we offer free standard delivery service to all UK addresses. This excludes silage ring orders - please call 07980916297 or email email@example.com for a delivery quote.
For delivery to Scottish Highlands and Islands and Northern Ireland - please allow 2-5 business days for delivery and a further £16 on quoted standard UK delivery prices
Where do you deliver to?
We deliver throughout the UK and Ireland
What can cause my order to be delayed?
Though we aim to deliver in the communicated time frame, delivery may take longer due to unexpected events. Once you have placed your order, if you have supplied us with an email address for correspondence, we will provide you with an email confirmation of your order with expected delivery details. If your order does not arrive by the scheduled date, please contact firstname.lastname@example.org or via telephone 07980916297
Due to the current Covid 19 pandemic and the measures we’ve put in place to protect our teams, you may experience some changes in our delivery service. We will do our best to get your order to you as quickly as possible which may take up to 7 days for our standard delivery option.
Returns & Refunds?
What should I do if I receive faulty / incorrect goods
Ensure you check your delivery carefully upon receipt. If there is any visual damage upon delivery please detail this on the delivery note. Take pictures of the product damage and refuse delivery of goods. Further to this, please contact email@example.com as soon as possible with pictures, product details and damage and we will arrange repair or replacement of the damaged goods.
When returning items, please package the item(s) in the original packaging. Further packaging may be required in the event of damage on deliver to ensure the package is safe and secure. Please include a returns note stating: i) your order number ii) your name, address and contact telephone number iii) email address
All returns must be addressed to: B Rae Contracting Ltd Chesters Brae Southdean Hawick TD9 8TQ. We recommend obtaining proof of postage when dispatching any products.
Can I exchange my order?
Yes, products may be exchanged for alternative products. If you wish to arrange an exchange please contact firstname.lastname@example.org to arrange further payment or any refund of alteration of price. The original product must be returned in an unused condition in it original packaging. On receipt of returned items a representative email@example.com will arrange delivery of the requested item and payment as required. Any returned items in this circumstance will be at a cost to the customer. Please keep a record of posting any items
What should I do if I change my mind and don’t want a product
If you change your mind and no longer wish to keep the goods you have ordered you can cancel your order within 14 working days beginning on the day after you received the items.
To return or exchange the products please give us a call on 07980916297 within 14 days after delivery. Due to the nature of these products they can only be returned unused and in the same condition in which you received it - including its original packaging which must be undamaged or unopened ,for exchange or refund. Goods returned due to a change of mind are returned to firstname.lastname@example.org at your own expense. Please keep a record of posting in case it should go missing the product remains the customers responsibility until it is received by Agrisile.com
How long does it take for me to get a refund?
On receipt of returned good, the order will be checked and provided the item(s) are returned in an unused and undamaged condition, a refund will be issued to your original method of payment and we will provide you with an email confirmation. We will endeavour to process your refund within 48 hours of the item(s) being returned, however please allow 7 days for the amount to be credited to your account.
Can I cancel my order?
Yes, you may cancel or return your order from the date you placed the order until 14 days after receipt of the ordered items. If you have been charged for the items, you will receive a refund. Goods returned due to a change of mind are returned to Agrisile.com at your own expense. Please keep a record of posting in case it should go missing the product remains the customers responsibility until it is received by Agrisile.com
How do I track my delivery?
Upon receiving your order Agrisile.com will send an email confirmation once goods have been dispatched and an estimated delivery date. If the courier service used provides a tracking service, you will be provided details of this upon dispatch of goods.
Silage Rings Specific FAQ
Do side walls / Silage rings contain wire?
Silage rings do contain wire, however the side walls are cut in such a way that the wires remain firmly fixed within the rubber tyre sidewall. The silage rings are of strong construction and therefore it is highly unlikely that they could be damaged if run over by a tractor wheel or similar. Every effort is made to ensure that wires are correctly cut and are checked before despatch. However, for further reassurance we advise customers to inspect newly delivered batches in the event that some have been mussed. In which case these can be easily trimmed prior to applying to the silage clamp.
Are the cut ends of silage rings an issue when handling?
Side walls are handled by the inner rim of the tyre wall which is smooth and therefore no issue to handle.
Do I need silage nets if I am using silage rings?
Silage rings can be used without protective nets and nets can be used without tyre sidewalls. However nets prevent damage to tight plastic silage coverings but do not apply any weight. Equally silage rings apply weight to the surface of the silage however they do not protect from damage from birds or other wildlife. Therefore to have the best protection for your silage clamp, it is advised to always use both.
How well do silage rings stay on the calmp?
Silage rings will remain on a surface of up to a 40 degree slope. Due to the weight of silage rings, they are not affected by wind therefore are more effective than rubber matting. It is not recommended to build silage pits with slopes greater than 30 degrees since these cannot be rolled effectively, therefore silage rings should be an effective means of weighting without issues of sliding.
Silo2block top sheet specific FAQ
Are the sheets fully recyclable?
Yes they are fully recyclable, Made of 100% virgin raw materials.
Are the sheets UV protective?
Yes, the sheets are made of 100% virgin high strength materials and are UV guaranteed for 15 months (80-140kLys)
Do I need to use a vacuum film under Silo2block?
No, Silo2block is soft to the feel and very flexible, it follows the undulations of the silage, its 90 mic thick so does the job of both a vacuum sheet and top sheet in one. 10X less permeable to oxygen than standard top sheets too.